Refund and Returns Policy
At MEIGUI INTERNATIONAL, we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and refund process as outlined below.
1. Return Eligibility
You can return any item within 30 days of receipt, provided that it meets the following conditions:
- The item is in its original condition, unworn, and unwashed.
- All tags and packaging are intact.
- Proof of purchase (order confirmation or invoice) is provided.
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Exchange Policy
We do not offer direct exchanges. If you require a different size, color, or style, please return the original product for a refund and place a new order on our website.
3. How to Initiate a Return
To start the return process, please contact our customer service team at contact@meiguiinternational.com with your order number and reason for the return. We will provide instructions on how to proceed.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to the original payment method. Please note that it may take additional time for the refund to be reflected in your bank account, depending on your financial institution.
5. Return Shipping Costs
Unless the return is due to a defective or incorrect item, you will be responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
6. Non-Refundable Items
Certain items, such as gift cards or personalized products, may not be eligible for returns or refunds. Please contact our support team for more information.
7. Contact Us
If you have any questions or need assistance with your return, feel free to reach out to us at contact@meiguiinternational.com. We are here to help!